FAQ's
We design our apparel for a comfortable, modern fit. Our Adult tees and hoodies are “True to Size,” meaning you should order your standard size for a regular look. If you’re after that relaxed, oversized “streetwear” vibe, we recommend sizing up. For the little ones, we suggest checking our size guide against a shirt they currently wear and love! Check out our size guide for measurements!
Quality is where we refuse to compromise. We use premium, pre-shrunk fabrics across our entire range, specifically chosen to hold their shape and size, wash after wash. For the best longevity, we recommend a cold, gentle machine wash and air drying.
To keep your prints vibrant and your fabric soft, we recommend a cold machine wash inside out with like colors. Avoid the tumble dryer if you can—air drying is much kinder to the fibers (and the planet!). If you need to iron, skip the decorated areas to keep your designs looking crisp.
We believe in quality that lasts. Our adult apparel is crafted from heavy-weight, 100% US cotton for that premium, durable feel. For the kids, we use soft, high-quality combed cotton—tough enough to handle every bit of “chaos” they get into, but gentle enough for sensitive skin.
Absolutely. We partner with manufacturers who are just as passionate as we are about the planet. Our production utilizes renewable energy (like solar and wind) and ensures that fabric scraps are recycled into new products. When you wear Chaos & Kin, you’re wearing quality that’s responsible.
We move fast to get your order to you! If you realize you’ve made a mistake, please email us immediately. If your order hasn’t hit the production or packing line yet, we’ll do our absolute best to make those changes for you.
We offer a 100% satisfaction guarantee on the quality of our products.
Faulty Items: If your item arrives damaged or with a printing error, please contact us at hello@chaosandkincollective.com within 14 days. Include your order number and a clear photo of the issue so we can arrange a free replacement.
Size & Change of Mind: Each item is custom-printed just for you. For this reason, we cannot offer returns or exchanges for incorrect size selection or change of mind. Please refer closely to the size charts before ordering.
We move fast. Orders are typically processed within 2–5 business days. Once shipped from our Australian hubs, standard delivery usually takes 3–7 business days. You’ll receive a tracking link the moment it leaves our shop so you can follow its journey to your door. Need it sooner? Hit Express shipping at checkout.
We want to make your checkout as smooth as possible. We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. We also offer Afterpay, so you can wear your new favorites now and pay for them in four easy, interest-free installments.
Yes! We want to make sure your wardrobe is ready when you are. We offer Afterpay at checkout, allowing you to secure your favorite pieces now and pay for them in four easy, interest-free installments.